We deliver our nutritious dog food New Zealand wide
We ship using NZ Post from our Auckland distributor.
All orders over $75 are shipped FREE of charge. Sample bags are also shipped free of charge. If your order is under $75 it is just $7.95 flat rate nationwide.
We process orders Monday - Friday, excluding public holidays.
Orders placed before 10am, are usually dispatched the same working day.
Orders placed after 10am will normally be dispatched the next working day, although we'll always do our best to get them on their way as quickly as possible.
During particularly busy periods, dispatch may take a little longer, but we'll always work to get your order out as soon as we can.
STANDARD DELIVERY TIMES
Auckland: 1-2 Working Days
Rest of North Island: 2-3 Working Days
South Island: 2-3 Working Days
Rural Deliveries: Please allow an extra 1-2 working days
Our packages are delivered without requiring a signature. If you are not home the courier will leave your package somewhere safe. Please write any specific delivery instructions in the order notes section at check out.
You'll receive a shipping confirmation email with tracking details as soon as your order has been dispatched.
Running low? Email us at paula@geniuspetfood.co.nz and we'll do everything we can to speed up your order.
FAQs
Where do you deliver?
We deliver throughout New Zealand, including rural addresses.
Orders are shipped from our Auckland warehouse, and delivery times vary depending on your location. You'll receive a tracking email as soon as your order has been dispatched.
At this stage we don't offer international shipping.
Can I track my order?
Yes. As soon as your order has been been dispatched, we'll email you a tracking link so you can follow your parcel every step of the way.
If you haven't received your shipping confirmation email, please check your junk or spam folder first.
If it's still missing, just contact us and we'll be happy to help.
Can I change or cancel my order after I've placed it?
If your order hasn't already been packed or dispatched, we'll do our best to help.
Please contact us as soon as possible and we'll let you know what's possible.
What should I do if my order hasn't arrived?
Most orders arrive within the delivery times above, but occasionally courier delays can occur due to weather, ferry disruptions or periods of high demand.
Your shipping confirmation email contains a tracking link so you can check your parcel's progress.
If you still need help, just get in touch and we'll be happy to assist.
What should I do if my order arrives damaged or something is missing?
We're sorry if something isn't right.
Please contact us as soon as possible with your order number and a brief description of the issue. We'll investigate it promptly and make things right.
Do you ship overseas?
No, we currently only ship within New Zealand.
