Shipping Policy

Last updated: 3 November 2026

1. Where we deliver

We deliver anywhere in New Zealand, including rural addresses. We don't currently offer international shipping.

2. Shipping costs

  • Orders over $75 ship free.
  • Orders under $75 are a flat $7.95 anywhere in New Zealand.
  • Trial packs ship free.
  • Subscription orders ship free.

3. When your order is dispatched

We pack and dispatch orders Monday to Friday, excluding public holidays, and orders are normally dispatched within 1 working day of being placed. Orders placed earlier in the day often go out the same day. Subscription orders are processed in the late afternoon or early evening, so they're normally dispatched the next working day. During busy periods, such as before Christmas, dispatch can take a little longer.

4. Delivery times

Our orders are shipped with NZ Post from our Auckland warehouse. Once your order has been dispatched, delivery usually takes:

  • Auckland: 1 to 2 working days
  • Rest of the North Island: 2 to 3 working days
  • South Island: 2 to 3 working days
  • Rural addresses: please allow an extra 1 to 2 working days

These are estimates from the day your order is dispatched, and courier delays or weather can occasionally affect them. We recommend keeping about 2 weeks' worth of food on hand, so your dog doesn't run short if a delivery is held up.

5. Tracking

You'll receive an email with a tracking link as soon as your order is dispatched. If you can't find it, check your junk or spam folder.

6. Delivery and safe drop-off

Parcels are delivered without a signature, and the courier will leave yours somewhere safe if you're not home. You can add delivery instructions in the order notes at checkout.

7. Changing your delivery address

If you need to change the address on an order, contact us as soon as possible. We can't redirect an order once it has shipped. For subscriptions, update your address in your subscription portal before your next order date.

8. Running low?

If you're about to run out, email us at paula@geniuspetfood.co.nz and we'll do everything we can to speed up your order.

9. Lost, late or damaged parcels

If your parcel is late, check your tracking link first. If it shows as delivered but you can't find it, or anything arrives damaged, please contact us within 7 days. See our Refund Policy for how we'll put it right.