Terms & Conditions

Last updated: 3 November 2026

These Terms & Conditions apply to purchases made through www.geniuspetfood.co.nz and services operated by Harley Ridge Enterprises Limited trading as Genius Pet Food. By using our website or placing an order, you agree to these Terms.

These Terms should be read together with our Subscription Policy, Refund Policy, Shipping Policy and Privacy Policy, which form part of these Terms.

1. Definitions

Products means goods or services offered for sale by Genius Pet Food. Order means a request submitted through the website. Website means www.geniuspetfood.co.nz.

2. Using our website

You agree to use our website lawfully and responsibly and must not interfere with its operation or security, introduce malware, scrape content or gain unauthorised access.

3. Accounts

You are responsible for maintaining the security of your account and providing accurate information.

4. Product information

We make reasonable efforts to ensure product descriptions, photographs, nutritional information and pricing are accurate. Feeding guides and nutritional information are provided for general information only and do not replace veterinary advice.

5. Pet suitability and feeding responsibility

Every pet is different. Factors such as breed, age, health status, allergies and sensitivities may affect suitability. You are responsible for determining whether a product is suitable for your pet. We recommend transitioning foods gradually and consulting a veterinarian where appropriate. To the maximum extent permitted by law, Genius Pet Food is not responsible for outcomes arising from failure to follow feeding instructions, abrupt dietary changes, undisclosed sensitivities or use contrary to intended purpose. Nothing in this clause limits your rights under the Consumer Guarantees Act 1993.

6. Pricing

All prices are displayed in New Zealand dollars and include GST unless stated otherwise. Delivery charges are shown during checkout.

7. Orders

An Order is an offer to purchase products. Acceptance occurs when we confirm the Order. We may decline or cancel Orders where products are unavailable, information is incorrect, payment cannot be authorised or fraud is suspected.

8. Pricing and website errors

We reserve the right to correct genuine pricing, description or availability errors and cancel affected Orders. Refunds will be provided where payment has already been made.

9. Payment

Payment must be made using approved payment methods. Ownership passes once full payment has been received.

10. Subscription orders

By enrolling in a subscription, you authorise us to charge your nominated payment method automatically for each recurring order until you cancel. You can change, skip, pause or cancel your subscription at any time before payment is processed on your next order date. We may change subscription pricing and will email you before a new price applies. Full details, including reminders, cut-offs, failed payments and price-change notice, are in our Subscription Policy. If these Terms and the Subscription Policy conflict, the Subscription Policy applies to subscription orders.

11. Product availability

All products are supplied subject to availability. We may partially fulfil, delay or cancel Orders where stock is unavailable. If we can't supply a product you have paid for, we will refund you for that product.

12. Delivery

Delivery is available within New Zealand only. Delivery times are estimates and may be affected by courier delays, weather events, public holidays or rural locations. Parcels are delivered without a signature and left somewhere safe, and you can add delivery instructions in the order notes at checkout. If tracking shows your parcel as delivered but you can't find it, please contact us within 7 days. We'll work with the courier to locate it and, if it can't be found, we'll arrange a replacement or refund.

13. Returns and refunds

Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993. Faulty products may be repaired, replaced or refunded where required by law. Change of mind returns are generally not accepted unless approved in advance. See our Refund Policy for details.

14. Samples

We may include complimentary samples with Orders. There is no obligation to purchase related products.

15. Intellectual property

All website content, logos, branding and materials are owned by or licensed to Genius Pet Food and may not be reproduced without written permission.

16. Privacy

Personal information is collected, used and stored in accordance with our Privacy Policy and the Privacy Act 2020.

17. Electronic communications

You agree to receive electronic communications relating to Orders, subscriptions and account matters. We only send marketing emails with your consent, and you can unsubscribe at any time using the link in any marketing email.

18. Third-party links

Third-party websites are not controlled by us and are accessed at your own risk.

19. Consumer Guarantees Act

Consumer rights remain unaffected. Where products are acquired for business purposes, the parties agree to contract out of the Consumer Guarantees Act 1993 to the fullest extent permitted by law.

20. Limitation of liability

To the maximum extent permitted by law, our liability is limited to the value of the relevant Order and excludes indirect or consequential loss. Nothing in this clause limits your rights under the Consumer Guarantees Act 1993.

21. Force majeure

We are not liable for failures or delays caused by events beyond our reasonable control.

22. Severability

If any provision is invalid, the remaining provisions remain in effect.

23. Governing law

These Terms are governed by New Zealand law.

24. Reviews and customer content

We collect product reviews through Judge.me. When you submit a review, photo or video, you confirm that it reflects your genuine experience and that you own it or have permission to share it. You give us permission to publish it, together with your first name and last initial, on our website and in our marketing, including emails, social media and advertising. We may correct spelling or shorten a review, but we won't change its meaning.

We publish reviews whether they're positive or negative. We may decline or remove a review that is offensive, unlawful, includes someone else's personal information, or isn't about our products or service. If we ever offer an incentive for leaving a review, it will never depend on the review being positive.

25. Changes to these Terms

We may update these Terms from time to time. The version on our website when you place an Order applies to that Order. If a change materially affects your subscription, we'll email current subscribers before it takes effect.

26. Contact us

Genius Pet Food
Email: paula@geniuspetfood.co.nz
Website: www.geniuspetfood.co.nz